Terms of Service
These Terms are a binding agreement between you and Pluck (operator to be finalized) ("we," "us," "our") governing your use of the Pluck mobile application (the "App"). By creating an account, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
1. What the App Is (and Is Not)
The App is an entertainment and self-improvement practice tool: you practice conversational and social skills with AI characters in fictional scenarios and receive AI-generated feedback. The characters are AI, not real people. The App is not professional advice — not therapy, counseling, medical, or licensed coaching — and must not be used as a substitute for professional services. We make no guarantee of real-world results; practice with an AI is not the same as real human interaction.
2. Eligibility
You must be at least 18 (or the age of majority where you live, if higher). By using the App you represent that you are 18+ and that your registration information is accurate. We may require age verification and may suspend accounts we reasonably believe belong to minors.
3. Your Responsibilities and Assumption of Risk
You are solely responsible for your real-world conduct; any action you take with any real person is your decision and responsibility alone. You assume all risk from your use of the App and any real-world conduct. AI output may be inaccurate, inappropriate, or wrong — evaluate it with your own judgment before acting on it.
4. Acceptable Use
You agree not to: use the App if under 18; attempt to generate sexual content involving minors, non-consensual content, content sexualizing real identifiable people, or illegal content; harass, stalk, or threaten any real person; jailbreak or circumvent safety systems; build a competing product or scrape the App or its models; use automated access or interfere with operation; misrepresent the AI characters as real people; or violate applicable law. We may suspend or terminate access for violations, without refund.
Conduct within a conversation. If you are disrespectful, aggressive, harassing, or pushy toward an AI character, she may end the conversation, at any level, as a real person might. A conversation ended for this reason is a completed session: it consumes a credit and is not refunded, though you may still receive coaching.
Reporting. Use the in-app report feature in good faith; we review reports to improve safety.
5. Purchases, Packs, and Refunds
Session packs are consumable digital credits bought through Google Play, subject to Google Play's terms. We may offer a limited free allowance per account, which may change at any time.
Consumption. A credit is consumed when you send your first message in a session (after the free allowance). Previewing or rerolling a scene, or leaving before sending a message, does not consume a credit. Credits have no cash value.
No charge for an early walk-off. To make higher-difficulty practice realistic, a character may lose interest and end a conversation on her own; if she does so within roughly the first few messages, the session is not charged and any credit is refunded (and such a session may not include coaching). This does not apply when a conversation ends because of your inappropriate conduct (Section 4) — that is charged like any other.
Refunds. Except where required by law or Google Play policy, purchases are final; refund requests are handled through Google Play. We may change prices and offers at any time and will present any promotional pricing honestly.
Coaching. Each conversation you begin includes written coaching afterward, except an early walk-off as above. If you begin but do not finish a conversation, we finalize it after about 30 days of inactivity and generate coaching then, so a consumed credit always results in coaching. Coaching is automated and may occasionally be brief, delayed, or unavailable due to technical limits.
6. Intellectual Property
The App and all its content are owned by or licensed to us and protected by IP laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license for personal, non-commercial use. You receive no ownership rights and may not reproduce, distribute, or create derivative works except as permitted.
7. Third-Party Services
The App relies on third-party providers (an AI model provider, a text-to-speech provider, cloud hosting, and Google sign-in and Google Play). Your conversation text is processed by a third-party AI service; your speech is transcribed to text on your own device — in normal conversations your raw audio is not sent to us or any third party (the "Say it out loud" exercise briefly uploads a recording to our server for analysis and then deletes it). See the Privacy Policy.
8. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the App will be uninterrupted, secure, or error-free, or that AI output will be accurate or suitable, or any real-world result. Some jurisdictions do not allow certain exclusions, so some may not apply to you.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, or goodwill, arising from your use of (or inability to use) the App — including damages from your real-world interactions, reliance on AI output, emotional distress, or downtime. Our total cumulative liability will not exceed the greater of what you paid us in the six months before the claim or USD $50. Nothing excludes liability that cannot legally be excluded.
10. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold us harmless from claims and expenses (including reasonable legal fees) arising from your use of the App, your real-world conduct, your violation of these Terms or any law, or your violation of any third party's rights.
11. Suspension and Termination
We may suspend or terminate access at any time. You may stop using the App and delete your account anytime via the in-app feature or by emailing support@pluckcoach.com. Deleting permanently removes your data and forfeits remaining credits (no cash value, not refunded on deletion). We retain the non-identifying hashed token described in the Privacy Policy to prevent free-allowance abuse.
12. Governing Law
These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict-of-laws principles. Nothing here limits rights you have under mandatory consumer-protection laws where you live.
13. Changes
We may modify these Terms; for material changes we will provide notice (in-app or via the effective date). Continued use after changes take effect is acceptance.
14. Miscellaneous
These Terms and the Privacy Policy are the entire agreement regarding the App. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may. Questions: support@pluckcoach.com.
By using the App, you acknowledge the characters are AI and not real, the App guarantees no results, and your real-world actions are your own responsibility.