Terms of Service
Version française : Conditions d'utilisation
These Terms are a binding agreement between you and Studio Korvi inc. ("we," "us," "our") governing your use of the Pluck mobile application (the "App"). By creating an account, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
1. What the App Is (and Is Not)
The App is an entertainment and self-improvement practice tool: you practice conversational and social skills with AI characters in fictional scenarios and receive AI-generated feedback. The characters are AI, not real people. The App is not professional advice — not therapy, counseling, medical, or licensed coaching — and must not be used as a substitute for professional services. We make no guarantee of real-world results; practice with an AI is not the same as real human interaction.
2. Eligibility
You must be at least 18 (or the age of majority where you live, if higher). By using the App you represent that you are 18+ and that your registration information is accurate. We may require age verification and may suspend accounts we reasonably believe belong to minors.
3. Your Responsibilities and Assumption of Risk
You are solely responsible for your real-world conduct; any action you take with any real person is your decision and responsibility alone. You assume all risk from your use of the App and any real-world conduct. AI output may be inaccurate, inappropriate, or wrong — evaluate it with your own judgment before acting on it.
4. Acceptable Use
You agree not to: use the App if under 18; attempt to generate sexual content involving minors, non-consensual content, content sexualizing real identifiable people, or illegal content; harass, stalk, or threaten any real person; jailbreak or circumvent safety systems; build a competing product or scrape the App or its models; use automated access or interfere with operation; misrepresent the AI characters as real people; or violate applicable law. We may suspend or terminate access for violations, without refund except where a refund is required by law.
Conduct within a conversation. If you are disrespectful, aggressive, harassing, or pushy toward an AI character, she may end the conversation, at any level, as a real person might. A conversation ended for this reason is a completed session: it consumes a credit and is not refunded (except where a refund is required by law), though you may still receive coaching.
Reporting. Use the in-app report feature in good faith; we review reports to improve safety.
5. Purchases, Packs, and Refunds
Session packs are consumable digital credits bought through your device's app store — Google Play on Android, the Apple App Store on iOS — subject to that store's terms. We may offer a limited free allowance per account, which may change at any time.
Consumption. A credit is consumed when you send your first message in a session (after the free allowance). Previewing or rerolling a scene, or leaving before sending a message, does not consume a credit. Credits have no cash value.
No charge for an early walk-off. To make higher-difficulty practice realistic, a character may lose interest and end a conversation on her own; if she does so within roughly the first few messages, the session is not charged and any credit is refunded (and such a session may not include coaching). This does not apply when a conversation ends because of your inappropriate conduct (Section 4) — that is charged like any other.
Refunds. Except where required by law or the store's own policy, purchases are final; refund requests are handled through the store you bought from — Google Play on Android, or Apple (reportaproblem.apple.com) for App Store purchases. For consumers in Australia and New Zealand: our services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, and nothing in this section limits those rights. If a failure to meet one of those guarantees is our fault — for example, a paid service that stays broken — you can contact us directly at contact@studiokorvi.com and we will provide the remedy the law requires, which may include a refund from us rather than the store. We may change prices and offers at any time and will present any promotional pricing honestly.
Changes to pricing, packs, and allowances. We may change the price or size of credit packs, the subscription plans we offer, and the per-period conversation allowance a subscription includes — for example, if our own costs (such as AI processing) change. Changes apply prospectively only: to future purchases and, for subscriptions, from a future billing period after at least 30 days' notice. A change never reduces credits you have already purchased. If you do not agree with a change to your subscription, you can cancel before it takes effect and keep your current terms through the period you have already paid for.
Fair use of premium extras. Besides its conversation allowance, a subscription includes AI-powered extras: coach chat, on-demand skill drills and their grading, the coach's cut, photo review, "Prep a real moment," and in-conversation tips. Each use costs us AI processing, so to keep the service sustainable for everyone these extras have daily limits (for example, a set number of coach-chat messages, photo reviews, or prepped moments per day) and a monthly fair-use allowance measured over a rolling 30-day window. The allowance is set well above ordinary heavy use — most members never reach it — and the App shows you how much of it you have used, warns you when you are near it, and, if you reach it, tells you exactly which extras are paused and the date they start coming back. Reaching a limit never consumes or forfeits a conversation from your allowance or a credit you have purchased, and never affects your practice conversations, texting threads, the character's voice, or the coaching that follows a conversation. The character's natural voice has its own generous monthly limit; beyond it, her lines are shown as text. We may adjust these limits, including if our own costs change; a change that reduces what your subscription includes is handled as a subscription change under "Changes to pricing, packs, and allowances" above, with at least 30 days' notice and your right to cancel.
If we discontinue the Service. If we permanently discontinue the App, we will give at least 60 days' notice (in-app or by email), during which you can use your remaining credits, and your subscription will not renew past the shutdown date. Where a refund of unused purchased credits, or of a paid period that becomes unusable, is required by applicable law or the store's policies, we will provide it. Nothing in this section limits rights you have under applicable consumer-protection law.
Coaching. Each conversation you begin includes written coaching afterward, except an early walk-off as above. If you begin but do not finish a conversation, we finalize it after about 30 days of inactivity and generate coaching then, so a consumed credit always results in coaching. Coaching is automated and may occasionally be brief, delayed, or unavailable due to technical limits.
6. Intellectual Property
The App and all its content are owned by or licensed to us and protected by IP laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license for personal, non-commercial use. You receive no ownership rights and may not reproduce, distribute, or create derivative works except as permitted.
7. Third-Party Services
The App relies on third-party providers (an AI model provider — Anthropic; a text-to-speech provider; cloud hosting; Google and Apple sign-in; and the Google Play and Apple App Store platforms). Your conversation text is processed by a third-party AI service (Anthropic); your speech is transcribed to text on your own device — in normal conversations your raw audio is not sent to us or any third party (the "Voice confidence" exercise briefly uploads a recording to our server for analysis and then deletes it). See the Privacy Policy.
8. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the App will be uninterrupted, secure, or error-free, or that AI output will be accurate or suitable, or any real-world result. Some jurisdictions do not allow certain exclusions, so some may not apply to you.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, or goodwill, arising from your use of (or inability to use) the App — including damages from your real-world interactions, reliance on AI output, emotional distress, or downtime. Our total cumulative liability will not exceed the greater of what you paid us in the six months before the claim or USD $50. Nothing excludes liability that cannot legally be excluded.
10. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold us harmless from claims and expenses (including reasonable legal fees) arising from your use of the App, your real-world conduct, your violation of these Terms or any law, or your violation of any third party's rights.
11. Suspension and Termination
We may suspend or terminate access at any time. You may stop using the App and delete your account anytime via the in-app feature or by emailing contact@studiokorvi.com. Deleting permanently removes your data. Purchased session credits and an active subscription period are held for restoration for 30 days after deletion (or until the paid subscription period ends, if later) — sign back in within that window and they are restored; after it they are forfeited (no cash value, not refunded except where a refund is required by law). We retain the non-identifying hashed token described in the Privacy Policy to prevent free-allowance abuse. Deleting your account does not cancel a subscription — cancel it in the store you subscribed through (Google Play on Android; your Apple Account subscription settings on iOS), or it will keep renewing.
12. Governing Law
These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict-of-laws principles. Nothing here limits rights you have under mandatory consumer-protection laws where you live.
13. Changes
We may modify these Terms; for material changes we will provide notice (in-app or via the effective date). Continued use after changes take effect is acceptance.
14. Miscellaneous
These Terms and the Privacy Policy are the entire agreement regarding the App. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may. Questions: contact@studiokorvi.com.
By using the App, you acknowledge the characters are AI and not real, the App guarantees no results, and your real-world actions are your own responsibility.