Privacy Policy
Version française : Politique de confidentialité
This Privacy Policy explains how Studio Korvi inc. ("we," "us," "our") collects, uses, and shares information when you use the Pluck mobile application (the "App"). By using the App, you agree to this Policy and to our Terms of Service.
1. Information We Collect
Account information
When you sign in with Google or Apple, we receive a unique account identifier and, depending on your settings, your email address and basic profile information, to create and secure your account.
Age confirmation
We collect your confirmation (and, if applicable, date of birth) that you are 18 or older.
Conversation content (text and audio)
- Speech is transcribed on your device. When you speak to the App, your device's built-in speech recognition converts your voice to text locally. In our practice conversations, your raw voice audio is not uploaded to us or any third party — only the resulting text leaves your device.
- One exception — the "Voice confidence" exercise. There, a short recording of your spoken answer is uploaded to our server to analyze delivery (pace, volume, steadiness) and coach you on how it sounded, then deleted immediately after — we do not keep the recording.
- The text of your conversations and answers, and the AI's responses, are processed by our AI model provider, Anthropic, to generate replies and coaching.
- We retain transcripts and generated feedback for the life of your account, to provide the service, show your history, and support safety. Delete them by deleting your account.
Your coaching profile
To make coaching continuous, the App generates and stores written notes about your practice (private per-session notes, a weekly review, and longer-run progress summaries), used only to personalize your coaching. Deleted with your account.
Prep, coach chat, and texting practice
Text you enter to prepare for a real situation, to chat with the AI coach, or in the texting-practice feature is processed by our AI model provider (Anthropic) and stored with your account to provide those features.
Photo review (optional)
If you use the optional photo-review feature, the photo you submit is sent to our AI model provider (Anthropic) to generate feedback on style, fit, and grooming. The photo is processed only to produce that feedback and is then discarded — we do not store your photos. It is held only briefly in memory to process the request; it is never written to our storage, saved in our database, or logged. We keep only a count of how many reviews you have run (to enforce the daily limit), never the images.
Usage, purchases, reports, and device data
- Usage & progress: scenarios and levels played, progress and unlocks, session counts (free-allowance usage and purchased balance), and in-app events.
- Purchases: processed by the app store you bought through — Google Play on Android, the Apple App Store on iOS. We receive purchase confirmation and a transaction identifier; we do not receive or store your payment card details.
- Reports: if you flag AI content, we collect the reported content and your report to review it.
- Device/technical: device type, OS, app version, language, and diagnostic data.
We do not intentionally collect special-category data. Please do not share sensitive personal information in your practice conversations.
2. How We Use Information
To provide and operate the App; generate AI conversations, voices, and feedback; track progress and credits; process purchases; maintain safety and review reports; troubleshoot and improve; and comply with law.
We do not use your conversations, answers, or coaching content to train or fine-tune AI models. Your content is sent to our AI provider (Anthropic) only to generate the App's responses and feedback in the moment.
3. How We Share Information
We share information only with providers that operate the App on our behalf, and each one gets only what it needs:
- Anthropic — AI model provider (processes the text of your conversations and answers, and photo-review images, to generate replies, coaching, and feedback — never to train AI models).
- Cartesia or ElevenLabs — text-to-speech provider (turns the lines the App speaks aloud — the characters' and coach's own words — into audio). We do not send them your voice recordings or your photos.
- Google — sign-in (authentication) and Google Play (purchases on Android).
- Apple — Sign in with Apple (authentication) and the App Store (purchases on iOS).
- Render — cloud hosting for our servers and database.
Speech-to-text runs on your device, not via a provider we send audio to. These providers may use the information only to provide services to us, and we require them to protect it to at least the standard described in this Policy. We may also disclose information if required by law or to protect rights and safety, and in a merger or asset sale (subject to this Policy). We do not sell your personal information.
4. Your Choices and Rights
Account deletion. Delete your account and personal data anytime via the in-app deletion feature or by emailing contact@studiokorvi.com; see also our account-deletion page. Deleting removes your progress and history.
What we keep after deletion. On deletion we retain an irreversible, salted hash of your sign-in identifier — not your name, email, or any other detail. It cannot be reversed or used to contact you, and serves one purpose: preventing repeated delete-and-recreate abuse of the free allowance. Attached to that hash — and to nothing else — we also keep two numbers for a limited window: your remaining purchased session balance and your subscription expiry date, so that if you sign back in within 30 days (or before a paid subscription period you already paid for ends, if that is later) we can restore what you paid for. After that window those two values are permanently erased and only the bare hash remains.
Regional rights. Depending on where you live, you may have rights to access, correct, delete, port, or restrict your data, and to object or withdraw consent. Contact contact@studiokorvi.com.
Microphone. Voice features need microphone access, controllable in your device settings.
5. Data Retention
We keep account data, transcripts, coaching notes, and progress for the life of your account, then delete or anonymize them on account deletion (except the non-identifying abuse-prevention hash above, the 30-day/subscription-end balance-restoration values described above, and any records the law requires us to keep). In normal conversations there is no server-side audio to retain (on-device transcription); the "Voice confidence" recording is deleted immediately after analysis.
6. Security
We use reasonable technical and organizational measures to protect information, but no method of transmission or storage is completely secure.
7. International Transfers
Your information is stored and processed in the United States — outside Quebec and Canada — by our hosting and AI providers (Render and Anthropic), and may be subject to access by US authorities under US law. The United States may have different data-protection laws than where you live. We choose providers that commit contractually to protecting your information as this Policy describes.
8. Children
The App is for adults 18+ and is not directed to children. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it. Contact contact@studiokorvi.com.
9. Changes
We may update this Policy and will post the updated version with a new effective date; material changes get additional notice. Continued use means acceptance.
10. Contact
Studio Korvi inc. · contact@studiokorvi.com
Privacy Officer (personne responsable de la protection des renseignements personnels): President, Studio Korvi inc. — contact@studiokorvi.com. This is who to write to with any privacy question, request, or complaint.