Privacy Policy
Version française : Politique de confidentialité
This Privacy Policy explains how Studio Korvi inc. ("we," "us," "our") collects, uses, and shares information when you use the HolaTheo mobile application (the "App"). By using the App, you agree to this Policy and to our Terms of Service.
1. Information We Collect
Account information
When you sign in with Google or Apple, we receive a unique account identifier and, depending on your settings, your email address and basic profile information, to create and secure your account.
Age confirmation
We collect your confirmation (and, if applicable, date of birth) that you are 18 or older.
Conversation content (text and audio)
- Speech-to-text is done by your phone. When you speak to the App, your phone's built-in speech recognition turns your voice into text (Apple's on iPhone; on Android, the speech service set on your phone — usually Google's, or on some phones the phone maker's own). Depending on your device and its settings, that service may process your voice on the phone itself or on the servers of the company that provides it, under that company's own privacy terms. In our practice conversations we never receive your voice — only the resulting text reaches us.
- One exception — the "Voice confidence" exercise. There, a short recording of your spoken answer is uploaded to our server to analyze delivery (pace, volume, steadiness) and coach you on how it sounded, then deleted immediately after — we do not keep the recording. The recording itself never goes to our AI provider or anyone else; only measurements taken from it (such as pace, volume, and pitch), together with the text of what you said, are used in your coaching.
- The text of your conversations and answers, and the AI's responses, are processed by our AI model provider, Anthropic, to generate replies and coaching.
- We retain transcripts and generated feedback for the life of your account, to provide the service, show your history, and support safety. Delete them by deleting your account.
Your coaching profile
To make coaching continuous, the App generates and stores written notes about your practice (private per-session notes, a weekly review, and longer-run progress summaries), used only to personalize your coaching. Deleted with your account.
Prep, coach chat, and texting practice
Text you enter to prepare for a real situation, to chat with the AI coach, or in the texting-practice feature is processed by our AI model provider (Anthropic) to provide those features. Coach-chat messages and texting threads are stored with your account; a prepared moment ("Prep a real moment") is deleted 30 days after you create it — it is meant to be temporary, not a record.
Photo review (optional)
If you use the optional photo-review feature, the photo you submit is sent to our AI model provider (Anthropic) to generate feedback on style, fit, and grooming. The photo is processed only to produce that feedback and is then discarded — we do not store your photos. It is held only briefly in memory to process the request; it is never written to our storage, saved in our database, or logged. We keep only a count of how many reviews you have run (to enforce the daily limit), never the images. Our AI provider normally deletes its copy within 30 days under its own terms (longer in the cases listed in Section 5) and may not use it to train its models.
Usage, purchases, reports, and device data
- Usage & progress: scenarios and levels played, progress and unlocks, session counts (free-allowance usage and purchased balance), and in-app events.
- Purchases: processed by the app store you bought through — Google Play on Android, the Apple App Store on iOS. We receive purchase confirmation and a transaction identifier; we do not receive or store your payment card details.
- Reports: if you flag AI content, we collect the reported content and your report to review it.
- Device/technical: device type, OS, app version, language, and diagnostic data.
We do not intentionally collect special-category data. Please do not share sensitive personal information in your practice conversations.
2. How We Use Information
To provide and operate the App; generate AI conversations, voices, and feedback; track progress and credits; process purchases; maintain safety and review reports; troubleshoot and improve; and comply with law.
We do not use your conversations, answers, or coaching content to train or fine-tune AI models. Your content is sent to our AI provider (Anthropic) only to generate the App's responses and feedback in the moment; Anthropic retains what we send only as described in Section 5.
3. How We Share Information
We share information only with providers that operate the App on our behalf, and each one gets only what it needs:
- Anthropic — AI model provider (processes the text of your conversations and answers, and photo-review images, to generate replies, coaching, and feedback — never to train AI models).
- Inworld — text-to-speech provider (turns the lines the App speaks aloud into audio). It receives only the text of those lines — what the characters and coach say — with a voice name. We never send it your account details (name, email, or sign-in ID), your voice recordings, or your photos, or anything that identifies whose lines they are. Because the characters and coach respond to you, a line can repeat or refer to something you said in the conversation — for example, a first name you gave a character.
- Google — sign-in (authentication) and Google Play (purchases on Android).
- Apple — Sign in with Apple (authentication) and the App Store (purchases on iOS).
- Render — cloud hosting for our servers and database.
We do not send your voice to any speech-to-text provider; your phone's own speech recognition handles it (see Section 1). Anthropic and Render process your information under data-processing terms that form part of their contracts with us. We may also disclose information if required by law or to protect rights and safety, and in a merger or asset sale (subject to this Policy). We do not sell your personal information.
4. Your Choices and Rights
Account deletion. Delete your account and personal data anytime via the in-app deletion feature or by emailing contact@holatheo.com; see also our account-deletion page. Deleting removes your progress and history.
What we keep after deletion. On deletion we retain an irreversible, salted hash of your sign-in identifier — not your name, email, or any other detail. It cannot be reversed or used to contact you, and serves one purpose: preventing repeated delete-and-recreate abuse of the free allowance. Attached to that hash — and to nothing else — we also keep, for a limited window, your remaining purchased session balance and, for an active subscription, its expiry, plan, the conversations you have used in the current period, and a coded reference to the purchase (so a returning member's subscription is restored exactly as it was and can be linked back to the store). If you sign back in within 30 days (or before a paid subscription period you already paid for ends, if that is later), we restore what you paid for. After that window these values are permanently erased and only the bare hash remains.
Regional rights. Depending on where you live, you may have rights to access, correct, delete, port, or restrict your data, and to object or withdraw consent. Contact contact@holatheo.com.
Withdrawing AI consent. You can withdraw your consent to AI processing at any time in the App: Profile → Withdraw AI consent. Conversations, coaching, and the other AI features then stop until you turn them back on, and nothing new is sent to our AI provider; your history stays available.
Microphone. Voice features need microphone access, controllable in your device settings.
5. Data Retention
We keep each kind of information only as long as it serves the purpose it was collected for. The schedule:
- Practice transcripts, feedback, and the coach's cut; texting threads; coach chat; coaching notes, weekly digests, and progress summaries; custom scenes you write; missions and your reflections on them; drills and practice scores; your intake answers; streaks and level progress; content reports; usage and analytics events — kept for the life of your account and deleted with it.
- Prepared moments ("Prep a real moment") — deleted 30 days after creation.
- Scene previews you never started — discarded after about one day.
- Conversations you began but did not finish — finalized after about 30 days of inactivity (your coaching is generated then); the transcript is kept like any other.
- Photos and voice recordings — never stored by us. A photo is discarded as soon as its feedback is produced (our AI provider's own copy is covered below); the "Voice confidence" recording is analyzed on our server and deleted immediately after; in normal conversations we receive no audio at all — your phone's speech recognition sends us only text.
- After you delete your account — the irreversible sign-in hash described in Section 4 of the Privacy Policy is kept indefinitely; your remaining purchased session balance and, for an active subscription, its expiry, plan, the conversations you have used in the current period, and a coded reference to the purchase (so a returning member's subscription is restored exactly as it was and can be linked back to the store) are kept for 30 days or until a paid subscription period ends, whichever is later, then erased. Records the law requires us to keep are the only other exception.
Our AI provider (Anthropic) deletes the text and photos we send it, and the responses it generates, from its systems within 30 days under its own terms; it keeps them longer only where the law requires it or its automated safety systems flag the content (then up to 2 years, and the resulting safety scores up to 7 years).
Dormant accounts. Accounts with no activity for 24 months may be deleted along with all their content.
How we destroy information, who handles it, and how to complain are set out in our privacy governance and retention statement.
6. Security
We use reasonable technical and organizational measures to protect information, but no method of transmission or storage is completely secure.
7. International Transfers
Your information leaves Quebec and Canada. It is stored in the United States: our servers and database are hosted by Render in its Oregon, USA region, and our AI provider, Anthropic, stores what it keeps in the United States. Our text-to-speech provider, Inworld, which receives only the lines the App speaks and nothing that identifies whose lines they are (see Section 3), is also in the United States. Some processing can happen in other countries:
- Anthropic may process your requests in the United States, Europe, Asia, or Australia, depending on where it routes them, and may handle data for safety review, support, or incident response in countries where it or its affiliates operate.
- Your phone's speech recognition (Apple's, Google's, or your phone maker's) may process your voice wherever that company operates, under its own terms.
- Google and Apple, which handle sign-in and app-store purchases, process what they receive (your sign-in and purchase records) in the United States and other countries where they operate, under their own terms.
In these countries your information may be subject to access by local authorities under local law, and data-protection laws may differ from where you live. Anthropic and Render are bound by data-processing terms that form part of their contracts with us.
8. Children
The App is for adults 18+ and is not directed to children. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it. Contact contact@holatheo.com.
9. Changes
We may update this Policy and will post the updated version with a new effective date; material changes get additional notice. Continued use means acceptance.
10. Contact
Studio Korvi inc. · contact@holatheo.com
Privacy Officer (personne responsable de la protection des renseignements personnels): President, Studio Korvi inc. — contact@holatheo.com. This is who to write to with any privacy question, request, or complaint.