Delete your account
You can permanently delete your Pluck account and its associated personal data at any time.
In the app (fastest)
Open Pluck → Profile → Delete account and confirm. Your account, practice history, coaching notes, and progress are removed.
By email
If you can't access the app, email contact@studiokorvi.com from the address on your account (or tell us your sign-in method) and we will delete your account.
What is deleted, and what is kept
- Deleted: your profile, practice transcripts, coaching notes and reviews, and progress.
- Kept: an irreversible, non-identifying hash of your sign-in identifier — not your name or email — solely to prevent repeated delete-and-recreate abuse of the free allowance. It cannot be reversed or used to contact you.
- Kept for 30 days (or until a paid subscription period ends, if later): attached to that hash only, your remaining purchased session balance and subscription expiry — so if you sign back in within the window, what you paid for is restored. After the window these values are permanently erased.
- We may also retain limited records where the law requires.
If you do not return within the window, remaining credits are forfeited — they have no cash value and are not refundable, except where a refund is required by law. Deleting your account does not cancel a subscription; cancel it in the store you subscribed through — Google Play on Android, or your Apple Account subscription settings on iOS — or it will keep renewing. See our Privacy Policy for details.